Faster Processing.
Better Experience.
Reduce support overload during claim surges. Capture First Notice of Loss (FNOL) and handle routine policy inquiries 24/7 with secure AI Phone Agents.
The Insurance Support Bottleneck
Call centers struggle to scale during extreme weather events, leading to long wait times exactly when clients need you most.
Claim Surges
Weather events or localized disasters cause massive call spikes that overwhelm human agents and crash SLAs.
FNOL Delays
Clients waiting on hold for 30+ minutes just to report the initial details of a stressful accident or loss.
Routine Queries
Claims assessors wasting valuable time answering "What's my deductible?" or resending policy documents.
Data Entry Burden
Agents manually typing incident reports and client details into the claims system, causing delays and errors.
Why Insurance Firms Need Daina AI
Reduce your support overload and deliver immediate, empathetic service during critical moments.
Explore the workflowFaster processing times
Automate FNOL capture and data entry to move claims to the assessment stage instantly.
Better client experience
Zero hold times during stressful incidents. AI provides immediate, calm support.
Reduced support overload
Deflect routine billing questions and policy lookups away from human claims adjusters.
Secure verification
Automatically authenticate policyholders using integrated secure protocols before sharing data.
24/7 Availability
Process claims, schedule roadside assistance, and handle renewals all night, every night.
Seamless CRM Sync
Transcribe calls and automatically populate fields in systems like Guidewire or Duck Creek.
How It Works
A compliant, secure, and fully automated workflow for modern insurance operations.
Step 01
Keep your claims line
Your main 1300 claims and support numbers remain exactly the same. Clients call the number they already trust in an emergency.
Step 02
Instant AI Triage
Calls route to Daina AI instantly. The AI scales effortlessly to handle massive call volumes during storms, floods, or peak renewal periods.
Step 03
Policyholder Verification
The AI securely guides the caller through standard ID protocols before proceeding:
- • Verify Policy Number or Rego
- • Confirm Address & DOB
- • Multi-factor authentication via SMS
Step 04
FNOL Data Capture
For new claims, the AI calmly collects critical incident data: date/time, location, damages, third-party details, and sends a secure link to upload photos.
Step 05
Complex Claim Transfer
Severe incidents, injuries, or highly complex commercial claims are flagged and instantly live-transferred to senior human loss adjusters.
Step 06
Core System Sync
Every claim detail, audio transcript, and data point is securely pushed to Guidewire, Duck Creek, or your core management platform instantly.
Step 07
Deploy reliably
Daina AI maps your specific product disclosures, regulatory scripts, and triage rules, ensuring a compliant and fast deployment.
Insurance Use Cases
One intelligent system handling policyholder interactions across auto, home, and health.
FNOL Capture
Instantly record First Notice of Loss for motor and property, collecting vital details automatically.
Policy Renewals
Process simple policy renewals, send payment links, and confirm coverage extensions securely.
Cover Queries
Answer routine questions like "Is flood damage covered?" referencing specific policy documents.
Claim Status Updates
Allow clients to check the status of their repair or payout without talking to an agent.
Document Requests
Automatically email Certificates of Currency or Policy Disclosure Statements upon request.
Disaster Triage
Instantly scale up to handle hundreds of concurrent calls during localized weather events.
Roadside Assistance
Verify cover and route stranded drivers to towing or repair partners immediately.
Quote Generation
Capture initial details for new policies and transfer high-intent buyers to sales teams.
Integrates seamlessly with Core Insurance Platforms
Ready to Transform Your Claim Experience?
Lower support overload and deliver instant, empathetic service when your policyholders need you most.
Book Free Insurance AI Demo