Improve Family &
Resident Communication
Reduce admin time for nursing staff and resolve enquiries faster. Deliver compassionate, 24/7 phone support to families and prospective residents.
The Aged Care Communication Gap
Nursing staff are frequently pulled away from resident care to answer ringing phones and repetitive questions.
Admin Overload
Clinical staff spending hours answering basic questions about visiting rules, laundry, and parking.
Missed Facility Tours
Families looking for a facility often call after hours. If no one answers, they move to the next provider.
Family Anxiety
Families left waiting on hold to check on a loved one leads to frustration and complaints.
Privacy Compliance
Manually verifying if a caller is an authorized Next of Kin before sharing updates is time-consuming.
Why Facilities Need Daina AI
Protect your nursing staff's time while providing families with instant, compassionate communication.
Explore the workflowImproved family communication
Families get instant answers to general questions, reducing anxiety and phone tag.
Reduced admin time
Keep nurses on the floor, not on the phone. AI deflects routine non-clinical calls.
Faster enquiry resolution
Prospective families can book tours and request information packs 24/7 without waiting.
Secure Caller Verification
AI automatically checks the caller against the approved Next of Kin list before transferring.
Smart Call Routing
Accurately transfer calls to Admissions, Billing, or the correct Nursing Station automatically.
Multilingual Support
Communicate clearly with families from diverse backgrounds in over 30 languages instantly.
How It Works
A compassionate, compliant, and highly efficient workflow designed for aged care.
Step 01
Keep your facility number
Your main facility line stays exactly the same. Families and providers continue calling the number they already know.
Step 02
Route to AI Reception
Calls route to Daina AI either as the primary receptionist, during busy shift-handovers, or automatically after hours.
Step 03
AI verifies and triages
The AI empathetically engages the caller to determine their needs:
- • Check caller authorization (Next of Kin)
- • Prospective family seeking a tour
- • Contractor or allied health professional
- • General questions (visiting hours, rules)
Step 04
Answers FAQs & Books Tours
The AI handles routine answers instantly. For new enquiries, it schedules facility tours directly into the admissions manager's calendar.
Step 05
Live transfer to Nursing Stations
Once a family member is verified, the AI routes the call directly to the correct ward or nursing station so they can get an update on their loved one.
Step 06
Facility Management Sync
Call summaries, booked tours, and maintenance reports are securely pushed to your internal systems like LeeCare or AutumnCare instantly.
Step 07
Go live securely
Daina AI maps your specific facility rules, visiting hours, and privacy protocols to ensure a smooth, compliant launch that protects resident data.
Aged Care Use Cases
One intelligent system acting as the perfect digital front door for your facility.
Facility Tours
Capture prospective families and automate the booking of facility tours directly into admissions calendars.
Visiting Hours & Rules
Instantly answer repetitive questions about current visiting hours, parking, or infection control policies.
Resident Updates
Securely verify Next of Kin callers before transferring them to the correct nursing station.
Maintenance Requests
Allow staff or families to easily log room maintenance issues, sending tickets straight to the facility manager.
Billing & Admin
Route financial and invoicing queries directly to the billing department without tying up clinical staff.
Staff Recruitment
Pre-screen applicants for nursing, cleaning, or volunteer roles and capture their contact details.
Event Reminders
Automate outbound calls to families reminding them of upcoming facility events or care plan meetings.
Feedback Collection
Conduct automated, empathetic post-tour or general welfare surveys to improve facility standards.
Integrates seamlessly with Aged Care Software
Ready to Improve Facility Communication?
Reduce admin burnout and ensure families receive instant, compassionate support.
Book Free Aged Care AI Demo