Support Your
Reception Team 24/7
Reduce receptionist stress, lower missed appointment rates, and improve patient experience with an AI Medical Receptionist built for Australian healthcare providers.
The Clinic Communication Bottleneck
Medical receptionists are overwhelmed by the constant ringing, leading to burnout, missed calls, and a poor patient experience.
The 8 AM Phone Rush
Patients calling simultaneously at opening time for same-day appointments overloads the switchboard.
Receptionist Stress
Staff struggle to balance checking in physical patients with answering an endlessly ringing phone.
Missed Appointments
When patients can't get through to cancel, they no-show, leaving empty slots and lost revenue for practitioners.
After-Hours Vulnerability
Patients seeking non-urgent advice or wanting to book after hours are greeted by an unhelpful voicemail.
Why Healthcare Needs Daina AI
Empower your front desk. Let AI handle routine calls so your staff can focus on the patients standing right in front of them.
Explore the workflowReduced receptionist stress
Deflect up to 60% of routine calls—bookings, cancellations, and basic clinic FAQs.
Fewer missed appointments
Patients can easily cancel or reschedule 24/7 without waiting on hold, reopening valuable diary slots.
Improved patient experience
Zero hold times. Compassionate, immediate responses for every caller, every time.
Secure Patient Privacy
Built to respect Australian privacy principles, ensuring patient data is never compromised.
Intelligent Triage
AI listens for "red flag" medical keywords and instantly transfers urgent calls or directs to 000.
Practice Management Sync
Seamless integration reads live diary availability and writes appointments directly to your system.
How It Works
A compassionate, efficient, and highly secure workflow designed for modern medical practices.
Step 01
Keep your clinic number
Your main clinic line stays exactly the same. Patients, specialists, and pharmacies continue calling your established number.
Step 02
Route overflow to AI
During the 8 AM rush or after hours, overflow calls route instantly to the AI Receptionist. No patient is left waiting on hold for 15 minutes.
Step 03
AI verifies and triages
The AI empathetically engages the patient to determine their needs:
- • New vs. Existing Patient verification
- • Preferred practitioner or clinic location
- • Check for urgent medical symptoms
- • Reason for visit (Standard, Immunisation, Script)
Step 04
Handles diary management
The AI checks live diary availability, offers the patient time slots, books the appointment, or processes cancellations to immediately free up space for others.
Step 05
Emergency Escalation
If a patient mentions chest pain, shortness of breath, or severe injury, the AI is programmed to advise calling 000 immediately or live-transfer to a triage nurse.
Step 06
Practice Management Sync
Appointments, cancellations, and call transcripts are securely pushed to your existing PMS (Best Practice, Cliniko, MedicalDirector) instantly.
Step 07
Go live securely
Daina AI maps your clinic's specific practitioner schedules, billing rules (Bulk Billing vs. Private), and scripts to ensure a smooth, compliant launch.
Clinic & Medical Use Cases
One intelligent system acting as the perfect digital front door for your patients.
Appointment Booking
Handle standard consult bookings, matching patients with their preferred doctor or earliest availability.
Cancellations
Make it effortless for patients to cancel or reschedule, instantly freeing up the diary for others.
Script Renewals
Capture repeat prescription requests and route them to the practitioner's inbox for approval.
Clinic FAQs
Answer repetitive questions about opening hours, flu clinic times, billing policies, and parking.
Specialist Referrals
Assist allied health or specialists by capturing referral details and booking initial consults.
Outbound Reminders
Automate calls reminding patients of upcoming appointments or routine check-ups to minimize no-shows.
Triage & Escalation
Identify keywords indicating urgent care needs and transfer directly to a triage nurse or advise 000.
Post-Visit Follow-up
Automate post-appointment welfare checks or collect feedback on the patient's clinic experience.
Integrates seamlessly with Medical Practice Software
Ready to Support Your Clinic?
Reduce receptionist burnout and ensure every patient receives an immediate, compassionate response.
Book Free Healthcare AI Demo