24/7 Call Triage &
Incident Logging
Ensure faster response coordination, professional call handling, and reduced missed incidents with an AI Control Room built for Australian security operations.
The Security Control Room Bottleneck
Manual triage is slow. High call volumes during night shifts can cause critical incident delays and jeopardise guard safety.
Missed Incidents
When multiple alarms trigger at once, overflow calls get missed, leading to critical security breaches.
Slow Dispatch
Manual call routing and manual data entry delays the deployment of mobile patrol units.
Control Room Overload
Operators bogged down by low-priority calls, false alarms, and routine client access queries.
Guard Welfare Gaps
Missing scheduled welfare checks for lone workers due to control room distraction or high traffic.
Why Security Firms Need Daina AI
Scale your operations securely. Handle thousands of simultaneous calls, log incidents instantly, and deploy patrols faster.
Explore the workflowFaster response coordination
Instantly log alarm details and automate the initial patrol dispatch workflow.
Professional call handling
Ensure every client and guard experiences calm, standardized, and compliant interactions.
Reduced missed incidents
AI scales infinitely, meaning no caller is ever left on hold during a multi-site emergency.
Automated welfare checks
Outbound AI calls to verify lone worker safety, escalating only if a check is missed.
False alarm filtering
Verify client passcodes and cancel false alarms before rolling an expensive patrol truck.
24/7 Control Room Support
Acts as a flawless digital operator working alongside your human control room staff.
How It Works
A hyper-efficient, secure incident management pipeline designed for rapid response.
Step 01
Keep your control room number
Your 1300 number or direct operational line stays exactly the same. Clients and guards continue calling their trusted point of contact.
Step 02
Route overflow to AI
During peak times, shift changes, or active incidents, overflow calls are instantly routed to your Daina AI operator, ensuring zero hold time.
Step 03
AI logs & verifies the incident
The AI calmly and accurately extracts vital incident data:
- • Caller identity & security passcode
- • Site location & zone triggered
- • Type of incident (Intruder, Fire, Medical)
- • Current threat level
Step 04
Triage & Patrol Dispatch
Once logged, the AI automatically alerts the nearest mobile patrol unit via SMS, email, or integration with your workforce management software.
Step 05
Human escalation for critical threats
Duress alarms, verified break-ins, or situations requiring immediate police/emergency services are instantly live-transferred to senior control room operators.
Step 06
Incident management sync
All transcripts, call recordings, and triage data are securely pushed directly into Tracktik, Lighthouse, or your core operational systems.
Step 07
Go live fast
Daina AI maps your specific site protocols, escalation matrices, and operational codes, meaning your AI dispatcher is ready to deploy in days, not months.
Security Operation Use Cases
One intelligent system handling dispatch, welfare, and reporting across your security firm.
Alarm Response
Instantly receive and log alarm triggers, verifying passcodes before escalating.
Patrol Dispatch
Automate the deployment of mobile patrol vehicles to the correct site coordinates.
Guard Welfare Checks
Make automated outbound check-in calls to static guards and lone workers.
Client Reporting
Transcribe logs perfectly and deliver shift incident reports to clients automatically.
Access Control
Handle routine calls from contractors requiring temporary gate or site access.
Incident Logging
Act as a secure dictation line for guards to call in and verbally log complex incident reports.
Lone Worker Safety
Monitor high-risk lone workers with timed response intervals and immediate escalation.
Shift Scheduling
Process guard sick calls and "running late" notifications, instantly updating the roster team.
Integrates seamlessly with Security Management Software
Ready to Modernize Your Control Room?
Ensure faster response coordination, reliable guard welfare checks, and zero missed incidents.
Book Free Security AI Demo